Refund policy

Exchange and Return Policy

At Gazzaz, our goal is to ensure our customers’ satisfaction, and it is always our pleasure to serve you.

For your safety, Gazzaz does not accept returns or exchanges of its products except in the following two cases only:

• The product arrives damaged or defective.
• You receive a product different from what you ordered.

How to Return:
To return a damaged, defective, or incorrectly shipped product, please contact our customer service by calling 920022644, or by sending an email including your shipment number to customer.service@gazzaz.com.sa

Return Conditions:

• Damaged or defective products may be returned within 7 days from the date of receiving the order.
• The product must be in the same condition in which it was received, with no change to its shape and no signs of use.
• The return process may take up to 10 business days from the date we receive the product.
• Refunds for damaged or defective products will be issued once the product reaches us and its condition is verified; the amount will then be transferred to you.

Shipping Costs for Delayed Delivery, Exchanges, and Returns:

• If a delay in receiving an order, or its return, is caused by the customer for any reason, the customer shall bear the resulting shipping costs.
• If the return or exchange is due to a product defect or a product that does not match the order, the company shall bear the full shipping costs at no additional charge to the customer.

Gazzaz... It is our pleasure to serve you.